Return Policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, the item must be in the same condition as when you received it—unused, unworn, with all original tags attached, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
To initiate a return, please contact us at kizuna.aao@gmail.com.
Returns should be sent to the following
Address: Nishikawate 8-87, Gifu-shi, Gifu 500-8258, Japan
If your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized items
- Personal care and hygiene products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Exchanges
The fastest way to receive the item you want is to return the original item. Once your return is approved, you may place a new order separately.
European Union – 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be returned in the same condition as received—unused, unworn, with tags attached, and in original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 16 business days have passed since your return was approved, please contact us at kizuna.aao@gmail.com.